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Petfavors.com is an animal loving family-oriented business, complete with 3 dogs and 4 cats who are in charge of critiquing our selection of products. Petfavors.com is also a big supporter of animal rescue. We maintaining several websites to promote adoption by profiling animals in need of homes, and supporting rescue workers across the US and Canada. We urge you to adopt your next friend from your local shelter.
It is our goal at Petfavors.com to bring happiness to your beloved pets. We will be adding new and unique items on a regular basis so be sure to check back often. We also want you to be totally delighted with your purchase from us. If you wish to contact us with any questions or comments please email our
Customer Service Department at customer_service@petfavors.com
Placing an order
Ordering online with Petfavors.com is easy. First, browse through our selection of exciting items and choose the item(s) you would like to purchase. Then add the item to your shopping cart and proceed with shopping or continue to check out. That's it! It's that easy.
We accept VISA, Mastercard, American Express,
Discover, Diner's Club and PayPal.
Canceling an order
After you have clicked "Place Order," your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must email a Customer Service representative. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.
Sales tax
Petfavors.com is required by law to charge sales tax for orders
that ship to addresses within the state of Maryland.
Security
All payment information is encrypted and collected via our secure server to ensure that your personal information cannot be intercepted and read by a third party. Your personal information and your credit card information are converted into bits of code that are transmitted securely.
Stock Availability
If an item is temporarily out of stock, we will contact you and inform you of
the expected delivery date. Back ordered items are shipped as soon as available.
Shipping
We typically ship via UPS, Fed Ex or USPS. Most items ship within 24-48 hours.
Delivery charges are based on the total value of your order:
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Purchase Amount
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From
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To
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Shipping
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| $0.01 |
$16.00 |
$6.50 |
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| $16.01 |
$25.00 |
$7.50 |
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| $25.01 |
$35.00 |
$8.50 |
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| $35.01 |
$45.00 |
$9.50 |
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| $45.01 |
$55.00 |
$10.50 |
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| $55.01 |
$75.00 |
$11.50 |
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| $75.01 |
$99.00 |
$13.50 |
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| $99.01 |
and over |
FREE |
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For shipment destinations to Alaska, Hawaii and Puerto Rico,
a slight additional shipping charge may be added due to higher UPS costs to
those locations. We will contact you if it is more.
Quick Shipping
By default all orders are shipped via ground shipping. However, if you would like another method please do one of the following:
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Select the item/s you would like
to order and go through the checkout process. You will see a comment box on
the second page of the checkout process which asks for any comments or special
instructions for your order. In this comment box specify the date you'd like
to receive the item/s. We will get back to you if there is an extra charge
involved and you may decide to accept the extra charge, send it via ground
shipping, or cancel your order.
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Or, you may email us at customer_service@petfavors.com before
making your purchase. Let us know when you need the item/s delivered. Include
the name of the item/s and the shipping address. We will email you back and
let you know if there is an extra charge.
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International Shipping
We ship many of our products internationally. Send an email to us at customer_service@petfavors.com with the item you are interested in and the shipping address. We will respond promptly with your shipping cost.
Free Shipping
At times we offer free shipping. However, this only
applies to ground shipping and to orders being shipped within the 48 contiguous
United States.
IMPORTANT: At checkout be sure to supply us with your EXACT billing address as it appears on your credit card statement. For your protection, ALL "bill to" addresses must be a perfect match to what your credit card issuer has on file for you. If not, this could delay your order for up to 48 hours while we contact you for the proper "bill to" address.
Returns
If an item is defective or delivered in wrong size/color due to our error, it
may be returned for an exchange of the same item. The error/defect must
be reported to us at customer_service@petfavors.com within
7 days of receipt of your item(s).
Because some of our items ship directly from our manufacturers, returns must
be handled on a case by case basis, according to the manufacturer's policy.
Most items can be exchanged or returned for store credit. However, please be aware of the following stipulations regarding all returns:
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Merchandise must be in new, unused condition with all tags and paperwork still attached.
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All returns require a return authorization number. Any returns sent back without a return authorization number are subject to a 20% restocking fee. A special return address must be used in order for your return to be accepted. Do NOT return the item to the sending address. We have special returns processing units, and we will supply you with the proper return address at the time you inform us of your need to return.
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Merchandise must be in unassembled, original condition (and in their original boxes or packages) with warranty cards unfilled. Notify us at customer_service@petfavors.com within 7 days of receipt of your item(s).
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Shipping charges are non-refundable. Any free shipping received will be deducted from your refund.
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All On-Sale items are final.
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Ways to contact us
Email (the fastest way to reach us): customer_service@petfavors.com
Within Maryland: 410-494-PETS
Outside of Maryland call toll free: 1-888-660-PETS
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